Terms of Service

In these Terms:

• “Agency” means Webpulse Studio, a web design agency based in Leeds, Yorkshire, England.
• “Client” means the individual or business commissioning services from the Agency.
• “Project” means the agreed web design, development or related work described in a written quotation or proposal.
• “Deliverables” means the website, designs, code and associated materials produced for the Client.
• “Care Plan” means the ongoing monthly website maintenance subscription service.

All quotations are valid for 30 days from the date of issue. A project commences upon the Client's written acceptance of a quotation and payment of the deposit. Any scope changes after acceptance will be subject to a separate change order and may affect price and timeline.

• A 50% deposit is required before any design or development work commences.
• The remaining 50% balance is due upon completion, prior to the live website launch.
• Invoices are payable within 7 days of the invoice date.
• Late payments may incur interest at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts Act 1998.
• Care Plan subscriptions are billed monthly in advance and are non-refundable for the current month.

We aim to deliver projects within the timescale agreed at quotation stage (typically 2–4 weeks). Timelines are dependent on the Client providing required content, feedback and approvals promptly. Delays caused by the Client will not constitute a breach by the Agency and may result in revised timelines.

The Agency will provide up to 3 rounds of revisionswithin the agreed scope. Additional revision rounds will be charged at the Agency's hourly rate.

The Client agrees to:

• Supply all required content (text, images, logos, branding) in a timely manner.
• Ensure all supplied content is owned by, or licensed to, the Client and does not infringe third-party rights.
• Provide clear and consolidated feedback at each review stage.
• Nominate a single point of contact for project decisions.
• Ensure all information provided is accurate and up to date.

Upon receipt of final payment, the Agency assigns to the Client full ownership of the custom design and code produced specifically for the Project.

The Agency retains ownership of any pre-existing tools, frameworks, boilerplate code, or third-party components used in the build (which are licensed to the Client for use with the Project).

The Agency reserves the right to display the completed Project in its portfolio and marketing materials unless the Client requests otherwise in writing.

Unless otherwise agreed, the Agency does not provide web hosting or domain registration. The Client is responsible for purchasing and maintaining their own hosting account and domain name. The Agency can recommend suitable providers and assist with setup as part of the Project scope.

The Website Care Plan (“Care Plan”) is a rolling monthly subscription. Either party may cancel with 30 days' written notice. The Care Plan includes the services described at the time of subscription (security monitoring, content updates, backups, performance reporting and priority support) and is subject to fair use.

Significant development work or new features are outside the scope of the Care Plan and will be quoted separately.

Each party agrees to keep confidential any proprietary or sensitive information disclosed by the other party during the Project and not to disclose it to any third party without prior written consent, except as required by law.

To the maximum extent permitted by law, the Agency's total liability to the Client in connection with any Project shall not exceed the total fees paid for that Project.

The Agency shall not be liable for any indirect, consequential, special or incidental loss, including loss of revenue, profits or business opportunity, whether arising in contract, tort or otherwise.

The Agency does not guarantee specific search engine rankings, traffic levels or commercial outcomes, as these depend on factors outside our control.

Either party may terminate the Project with 14 days' written notice. In the event of termination:

• The Client will pay for all work completed to date, calculated pro-rata.
• The deposit is non-refundable if termination occurs after work has commenced.
• The Agency will provide all completed Deliverables to date upon receipt of outstanding payment.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised “last updated” date. Continued use of our services after changes are published constitutes acceptance of the new Terms.

For any queries regarding these Terms, please contact: